Shipping policy

Shipping Policy

Effective Date: January 1, 2026

At [Your Machine Shop Name], we strive to provide reliable service for both our online parts store and custom machining orders. This Shipping Policy outlines how we handle outbound shipments (parts we manufacture and sell to you) and inbound shipments (items you send to us for machining). Please read it carefully before placing an order or shipping items to us.

1. Outbound Shipping – Parts Purchased from Our Online Store

  • Shipping Costs: All shipping costs are the sole responsibility of the customer. Shipping rates are calculated at checkout based on the order's weight, dimensions, destination, and selected carrier (e.g., UPS, FedEx, USPS). We do not offer free shipping unless explicitly stated for a specific promotion or order threshold.
  • Carriers and Methods: We typically use UPS, FedEx, or USPS for domestic shipments. International shipping may be available—contact us for a quote. Delivery estimates are provided at checkout but are not guaranteed, as they depend on the carrier.
  • Processing Time: Orders are typically processed and shipped within [e.g., 3–7 business days] after payment clearance, depending on order complexity, material availability, and current shop workload. Custom or made-to-order parts may require additional time.
  • Damage or Loss During Shipping:
    • We package all items carefully to minimize risk during transit.
    • However, once the package leaves our facility, the carrier assumes responsibility for safe delivery.
    • We are not liable for damage, loss, or delays caused by the carrier.
    • Shipping insurance is strongly recommended for high-value or delicate items. If you choose not to purchase shipping insurance through the carrier (or via our checkout option, if available), we will not cover or replace damaged, lost, or missing items. Claims for insured shipments must be filed directly with the carrier.
  • Tracking: Most orders include tracking information, which will be emailed to you once the package ships.
  • Delivery: We ship to the address provided at checkout. Please ensure the address is accurate and complete. We are not responsible for delivery issues resulting from incorrect addresses.

2. Inbound Shipping – Customer-Supplied Items for Custom Machining

If you are sending parts, materials, fixtures, or other items to our shop for machining, reverse engineering, modification, or other services:

  • Shipping Costs: You (the customer) are fully responsible for all costs to ship your items to us, including packaging materials, carrier fees, and any insurance.
  • Packaging Requirements: FedEx, UPS, and other carriers handle packages aggressively during sorting, loading, and transit. To prevent damage:
    • Package each item individually with adequate protective materials (e.g., foam, bubble wrap, rigid inserts, or custom crating for heavy/precision parts).
    • Use sturdy, double-walled boxes or crates appropriate for the item's weight and fragility.
    • Fill voids to prevent shifting.
    • Clearly label packages with "FRAGILE" or "PRECISION PARTS" where applicable, though this does not guarantee careful handling.
    • We strongly recommend purchasing shipping insurance from your carrier for the full declared value of your items.
  • Risk of Damage: We are not responsible for any damage that occurs during inbound transit, regardless of how well (or poorly) the item was packaged. Any pre-existing damage must be noted upon receipt, and we may require photos/documentation before proceeding with machining.
  • Receiving and Inspection: Upon arrival, we will inspect your items and notify you of any visible damage or issues that could affect the machining process. Work will not proceed until any concerns are resolved.

3. General Terms

  • International Shipments: For outbound international orders, the customer is responsible for all customs duties, taxes, import fees, and brokerage charges. We are not liable for delays, seizures, or additional costs imposed by customs authorities.
  • Changes to Policy: We reserve the right to update this policy at any time. The version posted on our website is the current one.
  • Questions? Contact us at [your email/phone] for clarification on shipping rates, insurance options, or specific requirements.

By placing an order or shipping items to us, you acknowledge and agree to the terms of this Shipping Policy.

Thank you for choosing ASF Machine!